Contact Us
Last updated: 12/10/2026The official support channels of tangmat.live and how to submit a request so it is handled quickly.
09 · Legal Document
Contact Us
1. Official support channels
- Support ticket: log in and open the Support section in your account — the preferred channel for orders, deposits and warranty.
- Chat channels: the contact buttons at the bottom of this page.
tangmat.live only provides support through the channels shown on this website. Personal accounts on social networks claiming to be tangmat.live staff are not official channels.
2. What to include
- The related order ID or deposit transaction ID.
- A short description of the issue and a screenshot (if any).
- Never send account passwords — we never ask for them.
3. Response time
Requests are received every day and answered as soon as possible. Refund/warranty requests are handled within the time frames stated in our Refund Policy.
4. Personal data requests
To request access to, correction or deletion of your personal data, or to opt out of marketing, see our Privacy Policy and Opt-out Policy, then send your request through the channels above.
Still have questions about our policies?
Contact us via the following channels: