Warranty Policy

1. Which packages are covered

Only packages marked with a warranty/refill (with a number of days) on the order page are covered. Packages without that mark are not covered, even if the quantity drops after the order is completed.

2. Warranty period

The warranty period is the number of days shown on the package at the time you place the order.

3. Coverage

• Social media services: if the quantity drops within the warranty period, we refill the missing part free of charge. Warranty only applies when the current quantity is lower than the total (start count + purchased quantity) of that order.
• Proxies: replaced if faulty/not working at delivery, reported within 24 hours of purchase.
• Digital products: 1-to-1 replacement if faulty at delivery, reported within 24 hours.

4. Exclusions

• The link/account is set to private, deleted, banned or its username is changed.
• The same link is ordered elsewhere or in another package during the warranty period, so the missing part cannot be determined.
• The warranty period of the package has expired.
• Proxies that are misconfigured or incompatible with the user's own software.

5. How to claim

1. Open Order History, select the order and press the Refill/Warranty button (if the package supports it).
2. Or submit a support ticket with the order ID via the Contact page.

Processing time depends on the package; the warranty status is updated in your account.

6. Related

For refund cases, see our Refund & Warranty Policy.