Q&A

1. What does tangmat.live offer?

tangmat.live is a social media marketing service platform: promotion support packages for Facebook, TikTok, Instagram, YouTube and more, proxies and selected digital products. See our About page.

2. How do I place an order?

Create an account, add funds to your balance, choose a service and package, enter the link and quantity, then confirm. The order appears in your Order History.

3. Do I need to share my social media password?

No. We only need a public link to the post/page/channel. Never send your password to anyone.

4. How do I pay?

You add funds to your balance using the methods shown on the Deposit page, then pay for orders with that balance. Details are in our Payment Policy.

5. How long until my order starts?

Orders are processed automatically after payment. Start time and speed depend on the package and are stated in its description. See our Shipping Policy.

6. What if the quantity drops after completion?

If the package has a warranty and is still within its period, request a refill to restore the missing part. Packages without a warranty are not refilled. See our Warranty Policy.

7. When do I get a refund?

When an order cannot be fulfilled or is only partially completed, the unfulfilled part is refunded to your balance. Details are in our Refund Policy.

8. Can I cancel an order?

Orders that have started usually cannot be cancelled. Some packages have a Cancel button in Order History. See our Terms of Purchase.

9. What content is rejected?

Content that is illegal, fraudulent, gambling-related, hateful, etc., as described in our Content Policy. Violating orders are rejected and the account may be suspended.

10. Is there an API for resellers?

Yes. See the API documentation.

11. How do I contact support?

Open a support ticket in your account or use the channels on the Contact page.